Istanbul Postal strategy

The Istanbul World Postal Strategy is based on a new vision for the postal sector. Called Vision 2020, it reflects a postal world in which:

  • Innovation is shared, encouraged and stimulated – not as a luxury, but as a common reality;
  • Full integration of networks at national, regional and global levels is no longer an objective but a reality; and
  • The unique sector’s ability to include populations, economic actors and territories is fully recognized and used by governments, development partners and international organizations.


The Istanbul World Postal Strategy was adopted as the UPU’s roadmap for the 2017-2020 work cycle. The strategy focuses on three goals:

Goal 1 – Improve the interoperability of the network infrastructure.
Goal 2 – Provide sustainable and modern products.
Goal 3 – Promote the proper functioning of the market and the sector.


These goals were defined based on discussions involving nearly 90% of the UPU’s 192 member countries at seven regional conferences in 2015, which resulted in common priorities in all regions: developing e-commerce and improving operational efficiency.


The strategy also goes along with an activity plan, which links the work programs to the expected results and benefits for the member countries. Fifteen activity programs have been developed to implement the strategic goals.


Global forces

The Strategy project is based on lessons learned from the current work cycle. The advent of the digital age is characterized by socio-economic disparities. In this context, the UPU can provide solutions that facilitate social inclusion.


The UPU is also in a good position to promote integration throughout the global postal network. Current activities already allow the postal sector to play an essential role in the global economy.


With the rise of digital technologies and e-commerce, customers expect postal operators to modernize their services and improve quality, based on innovation.


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